Error Messages & Troubleshooting
Error Messages for Payment Processing
This page describes the possible error messages you may encounter with your transactions in testing or production environment.
Some configuration is missing. Please review your settings.
Payment config information is missing for example account-id, api-key, merchant-id or password
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There are issues with the customer’s profile. Please review the information.
Stripe Customer issue
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We couldn't link the payment method to your profile. Please try again or use a different card.
Failed to create the Stripe payment method. The card you entered is not one of the supported test cards.
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The transaction currency is not supported by the selected payment method
Contract currency is not compatible with selected payment method
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Payment authentication has failed. Please try again.
Failed 3D-secure process
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The payment method is invalid. Please check your card details or use a different card
Stripe payment method issue you should use another payment card or method
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Some payment details are missing. Please review and complete your payment configuration.
No payment configuration is set up to complete transactions with the selected payment method
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