> For the complete documentation index, see [llms.txt](https://docs.one-cp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.one-cp.com/integration-and-development/testing/error-messages.md).

# Error Messages & Troubleshooting

Error Messages for Payment Processing

This page describes the possible error messages you may encounter with your transactions in testing or production environment.

| Error message                                                                                  | Description                                                                                              | Testing env          | Production env       |
| ---------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- | -------------------- | -------------------- |
| Some configuration is missing. Please review your settings.                                    | Payment config information is missing for example account-id, api-key, merchant-id or password           | :white\_check\_mark: | :white\_check\_mark: |
| There are issues with the customer’s profile. Please review the information.                   | Stripe Customer issue                                                                                    | :white\_check\_mark: | :white\_check\_mark: |
| We couldn't link the payment method to your profile. Please try again or use a different card. | Failed to create the Stripe payment method. The card you entered is not one of the supported test cards. | :white\_check\_mark: | :x:                  |
| The transaction currency is not supported by the selected payment method                       | Contract currency is not compatible with selected payment method                                         | :white\_check\_mark: | :white\_check\_mark: |
| Payment authentication has failed. Please try again.                                           | Failed 3D-secure process                                                                                 | :white\_check\_mark: | :white\_check\_mark: |
| The payment method is invalid. Please check your card details or use a different card          | Stripe payment method issue you should use another payment card or method                                | :white\_check\_mark: | :white\_check\_mark: |
| Some payment details are missing. Please review and complete your payment configuration.       | No payment configuration is set up to complete transactions with the selected payment method             | :white\_check\_mark: | :white\_check\_mark: |